Trooval Loyalty Suite of Products
Trooval At Risk
You have a portfolio of owners, some with mortgages and all with HOA dues. Each owner is at a different level of loyalty to your organization. In layman's terms, some love you and some don’t. The tricky part is figuring out where each owner sits and how to treat your owners at each point in their cycle.
Trooval has built a solution that takes the guesswork out of your portfolio management operations. Trooval At Risk identifies who and when one of your owners is at risk of default, defection or becoming delinquent on a mortgage or HOA dues. Armed with this information, you can then alter communication and treatment to head the risk off before it becomes reality.
Trooval Upside
These days, when we need to send out a direct mail piece, email blast or start a telemarketing campaign how do we segment our owners for solicitation? Those who are sophisticated among us will use transactional and usage data; however, the vast majority will blindly send out expensive collateral to every owner. In the best case, this tactic loses us money; in the worst case it creates annoyance and disloyalty amongst our stable owners.
Trooval Upside analyzes your database of owners and identifies those owners with high potential to buy more products from you, allowing you to differentiate your marketing tactics based on real data and realize real, tangible benefits from your existing owner database while avoiding alienating your more sensitive owners.
Trooval Collections
Not all those in debt will behave the same; this means that not everyone will pay the moneys owed at the same rate, or at all, and some will pay more than you might expect.
Trooval Collections makes it easy to know who is going to pay and how much they are going to pay – before you assign collections tactics to individual debtors. A debtor owes you past due HOA dues? Ask Trooval Collections what they are likely to pay when called and you will receive instant answers allowing you to manage your operations more effectively. Assign your best collectors to your best prospects; or do it the other way around. Save labor as well as solicitation costs, and increase your average collection.