How do I search for specific dates?
On the lower left hand side of the home page, look for the green "Search Now." button.  Directly under this icon, there are more search options including "dates". Click on "dates" and you will be able to search for deals starting on a specific date.

What is your no-show or cancellation policy?
Each of our partners has a different no-show policy, so it varies based on which deal you select. However, the individual no-show and cancellation policies are listed clearly on the "deal detail" page for each Trooval deal. Following confirmation of your Trooval experience, a representative from the resort will contact you to confirm your reservation and explain the resort cancellation policy.

If everything is free, why is there a retail value listed?
All deals on our site have a real value. Retail value is the amount you would normally have to pay, but don't in exchange for your time. Because your time is valuable and you want to get the most out of your time, we want to show you the most expensive deals first. Those represent the best trade-off of value for your time.

How do I view, change or cancel a reservation?
To view active or previous reservations, visit your Deal Dashboard. There you will find a list of all your reservations, your personal account information and your watch list.  If you would like to change the date of a reservation, simply click cancel and re-book the deal for a different date.

How do I contact Trooval?
If you have questions regarding your membership or how the site works, start with this Frequently Asked Question section.  If the answer isn't here, feel free to click on the Feedback tab on the right hand part of your screen and ask us directly. If you have a question regarding a specific reservation you have booked, please check your confirmation email or your Deal Dashboard for the deal details. There you will find the name and contact information for your personal Trooval guide at the resort hosting your experience.

What if I feel that a cancellation has been charged to me incorrectly?
If you believe a cancellation fee was charged to your credit card incorrectly, please contact the resort immediately using the message center of your Deal Dashboard.

Before I joined I saw better offers than the ones displayed after I became a member, why?
Each member sees different deals. This is because Trooval provides a personalized experience. Based upon your individual details, we match you with the most appropriate deals from our Trooval partners.

What if I forget my Trooval password?
No problem. Click on "Forgot your password?"  on the registration page and Trooval will resend your password to your registered email address.

Can I have someone else make a Trooval reservation for me?
Trooval reservations are for Trooval members only. However, if you or your friends want to experience a deal through Trooval, membership to Trooval is free!

I just called the resort and they did not have a record of my reservation?
Some Trooval partners have a separate reservation system that may take some time before the Trooval member booking is transferred. If this occurs, simply contact the partner representative that finalized your Trooval booking offline. Also, send us a note through our Feedback tab and we will help you resolve this.

Why am I not receiving confirmation and other emails?
The most common problem we have is when spam filter send your Trooval mail to your junk mail folder. Check your junk email folder and make sure your filters are set to allow Trooval mail. Also, review your Trooval profile to check that you have provided us a correct email address.

How do I update my personal information?
Go to the Profile tab on your Deal Dashboard. Updating your profile helps us improve the quality of deals that are displayed for you.

How long does it take to confirm my trip with a Trooval resort?
Trooval bookings are usually confirmed within 24 hours. Please allow up to 48 hours for the resort to contact you.

Why should I complete a Trooval survey after I redeem a deal?
Trooval is all about improving customer satisfaction. That's why it is important that you give us your feedback about your experience. Your opinion will help us make our site better.

Why do resorts have to call me to confirm my reservation?
To ensure that the dates you selected are available, the resort will call to confirm the dates of your booking. They will also review your qualifications and go over what to expect to ensure you have a hassle free vacation.

Why does a resort require my credit card information to secure my reservation?
Deals offered through Trooval are only available to us in limited quantities - like frequent flier seats. Your credit card is needed to guarantee that your reservation is honored. As long as you attend the presentation, there is never a charge.

What if I want to add to my trip?  For example, if my Trooval deal only includes 2 nights in Hawaii and I wish to stay longer?
Many Trooval partners offer extra nights or upgrades on deals for a fee. When the resort calls to confirm your reservation, you can arrange to extend your stay. You can also call the resort directly if your deal is already booked. See the deal details page for more information.

How do I add a special request or note to my reservation?  For example, in celebration of a birthday or anniversary?
You are able to send messages using your message center on your Deal Dashboard directly to any of Trooval's partners that you have booked a deal through. You can also mention this when the resort calls to confirm your reservation.

I am looking for a golf experience via Trooval?  How do I do that?
You can use Trooval's advanced search features. Click on activities under "More Search Options" and select golf from the list.

How can I quickly tell my friends about Trooval?
You can use Trooval's "Share It" tool to invite all of your friends and family from your email contact book or favorite social networking site.

How do I add certain experiences to my Trooval wish list?
Enter the key words that you are looking for into Dealwatcher.  You will be notified when a deal becomes available that matches your criteria.

How do I unsubscribe to Trooval's newsletter?
On you Dashboard, click on My Account, My Preferences and click No to stop receiving Trooval Times.

How do I cancel my Trooval membership?
Send us a message and let us know that you no longer wish to be a member of Trooval.

Who sees my answers to the Trooval Experience Survey?
Trooval's partners will only see the summary of our customer's survey responses. We will never share your individual responses. Your feedback will only be used to improve customer service. That's why it's important to be as accurate in your review as possible.

What is your privacy policy?
Please see our Terms and Conditions.

Will the resort know who I am when I submit feedback?
No, Trooval will not share with our partners your survey data at a detailed level. We will collect the survey responses in summary form when providing feedback to our clients. Your feedback is completely anonymous.

How do Trooval partner resorts use the results from the Trooval Experience Surveys?
Partner Resorts use the results to improve customer experiences and to be able to provide training for their employees.

Do you have an FAQ you would like to see added here?
If so, we want to hear from you. Click on Feedback tab on the homepage and let us know. We will collect and post the top questions to this FAQ.